Support Area


Johann AG reported an error while loading the Sioropaluk scenery, part of the Grand Arctic Scenery. It is an error that occurs in version 10 of X-Plane, which has differences of version 11. If you use the version X-Plane 10 and found this error, download the file of the link below, unzip and copy over the file in the folder X-Plane 10 \ Custom Scenery:

  Patch to fix Sioropaluk HLPN in Grand Arctic Scenery

ALERT AIRPORT error fixed

Some users reported error while trying to fly in Alert. Download the file for your X-Plane version 11 or 10 and proceed:

1 - Unzip the ZIP file pointing to the drive where the X-Plane folder is located, for example: if your X-Plane 11 or X-Plane 10 is installed on the C: \ X-Plane 11 , unzip it by pointing only at C: \ and allow the action to overwrite existing files.

This will repair the bug by copying new files to the scenario and to the mesh. Make sure you are downloading the correct version of your X-Plane.

Patch to fix Alert Airport in X-Plane 10

Patch to fix Alert Airport in X-Plane 11

Attention: Both files require passwords for installation. Use the one you have, but if it does not work, just send an email to our support, identifying with your email used during the purchase we will then send a new password.
Common questions

1 - What do I need to install the Hsimulators add on?

You must purchase an X-Plane license in advance. With the demo version of X-Plane you are allowed to fly only in a restricted area.

2 - Do I need any third party add-ons as a prerequisite?

No! Hsimulators works only with your own objects and standard X-Plane fonts only.

3 - The HSimulators add-ons are for which operating systems?

Windows and Mac OS

4 - Does Hsimulators add-ons work on the X-Plane 10?

Yes, but, the user will have to move the files manually. We recommend the X-Plane 11 version

5 - I downloaded a new automatic update of the X-Plane 11 and the orbital textures returned to the standard state, without the terrestrial poles.

Download the zip file from the link below and unzip it in the path

6 - I bought the previous version of Grand Arctic. Do I need to pay to upgrade to the latest version?

No, absolutely! Whoever bought previous Grand Arctic will get the updates for free.

7 - Error message when X-Plane 10 loads the 1Sioropaluk HLPN. 

This is an library fault, fixed and avalaible for download on top of this page. 

Report errors.

Litle discrepances can also occur in the Mesh scenario, as it is a scenario that has not been modified from the X-Plane default scenario. As the X-Plane Global scenario has no scenarios above 73 degrees north, HSimulators did this great job in North Mesh Canada and Greenland Mesh. It is common to find some discrepancy. Please kindly give us the address of the place, make some suggestions and send us. We will repair and update.

My support is personal. I am one person company and I worl form 8:00 AM to 6:00 PM, GNT +3Hs00.
If you encounter any doubt, please, right me an e-mail.

Thank you very much

Marcio N Amaral
The developer